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Service Manager

Posted 7 December 2017 by Blackrock Search Ltd Ended

We have an exciting opportunity for a Service Manager to join our clients' support team in London. You will oversee multiple services in the areas of Sutton, Merton, and Croydon.

In this role you will motivate and inspire your team to provide outstanding support through effective training, coaching and leadership by example. Acting as a role model and leader in the delivery of active support you will empower the people we support to have active and fulfilling lives aligned with their needs and aspirations.

Working collaboratively with the other members of the Service Leadership Team, you will help to oversee and manage the smooth running of this service including rostering, support plans, staff deployment and managing budgets.

Our services operate 24/7, 365 days a year and shift patterns will include early mornings, late evenings, waking nights and sleep-ins and you must be flexible to cover the rota at the service.
Our services in Sutton, Merton, and Croydon are supported living services providing support to adults with learning disabilities, autism, mental health needs, acquired brain injuries, and behaviours that challenge.

What knowledge and experience should you have?
An experienced social care professional, you will have a strong understanding of best practice in delivering support to people with different needs and a passion for doing so. You will have experience managing residential or supported living services including appraisals, coaching, performance management, managing budgets and financial information, as well as ensuring an inclusive working environment.

Due to the nature of this role it is essential that the successful applicant holds a valid driving licence and has access to their own vehicle.

You will ideally have excellent communication and people management skills and have knowledge and a good understanding of current CQC regulations (including KLOE) and compliance within the new framework with a proven track record of quality assurance and service improvement. You should also be able to delegate and manage an Assistant Service Manager.
You will share our values of Respect, Excellence, Integrity and Pride and our vision of a fairer, brighter future for everyone.

You will ideally hold a Level 5 Diploma in Health and Social Care (or equivalent), alongside a passion of Person-Centred Active Support.

What skills and abilities will you need?
Being a Service Manager is much more than just a job and you’ll have a chance to put your empathy, compassion and patience centre-stage in our person-centred approach to providing support and leading your team to success. You will also be an effective coach and mentor for your team and possess good IT skills.
You will be a natural when it comes to thinking on your feet and making the commitment to see things through and get the best outcomes for the people we support.

In return, our client will provide you with the chance to learn and develop new skills including gaining recognised qualifications in social care. With opportunities to develop your career and access to a comprehensive staff benefits package this is a real opportunity to begin a rewarding career.

Reference: 33980974

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