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Service Manager - West Mildands

Service Manager - West Mildands

Posted 3 April by HCP INTERNATIONAL Easy Apply Ended

Are you process driven? Do you have a customer centric approach? Are you looking to progress your career? If you answer yes to all of these then I have the ideal group to work for. They are forward thinking and have a number of internal processes centred towards the 'people' customers and staff alike. They currently require a Service Manager at one of their state of the art facilities to encourage, motivate and energise the team into performing at their full potential. If you would like to have a confidential chat with me to find out more I would be more than happy to speak with you. This role is based in the West Midlands.

The Role

  • Develop a competent, committed and confident team that consistently meets or exceed performance expectations
  • Coordinate and direct all activities within the branch to meet or exceed service department targets
  • Manage and organise the service department in an effective manner ensuring high quality customer service
  • Internal reporting, including monthly service department reports, performance reports and customer satisfaction
  • Ensure all manufacturer regulatory requirements are met and inspections are passed annually
  • Effectively manage a cost saving approach
  • Provide product training and market knowledge
  • You will personally be committed to the highest levels of customer service and satisfaction and able to motivate staff to improve in this area

Who we're looking for

  • Ability to take ownership when faced with obstacles and problems
  • Someone who is fully committed to customer satisfaction
  • The successful candidate must be able to demonstrate very high customer handling skills and offer suitable options to customers to surpass their needs

What's on offer?

£40,000 - £45,000 basic

£56,000 - £63,000

Company Car



25 days holiday

HCP International is acting as an Employment Agency in relation to this vacancy.

Required skills

  • service manager
  • aftersales manager
  • workshop manager
  • workshop controller
  • assistant service manager
  • workshop foreman
  • workshop team leader

Reference: 34584322

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