This job has ended. Find similar jobs.

Service Manager

Posted 15 February by Selfridges & Co Featured Ended

Manchester Trafford

Our Service Managers in the Trafford Centre take pride in ensuring that the customer experience in our store is complimented by impeccable department standards, seamless operations and a team that have everything they need to consistently exceed our customers’ expectations.


The main purpose of the role is to support the Department Managers and Sales Managers in driving world class service by taking ownership for ensuring seamless customer interactions and shop floor operations on a day to day basis. You’ll spend most of your time on the shop floor working closely with customers and with the team, and your observations and feedback will support them in developing their service skills. You will be known as an ambassador for world class service, and you will have the opportunity to contribute to the overall strategy for driving service across the store.


You will be an authority when it comes to customer service, and you will have previous experience of engaging other people to deliver your vision. Within this role you will need to feel confident in giving feedback to others, and you will need to demonstrate your passion and enthusiasm for creating an extraordinary customer experience. In addition, you’ll be highly organised, with excellent attention to detail and strong relationship management skills.


Since Harry Gordon Selfridge first opened the doors of Selfridges Oxford Street, London in 1909, Selfridges has been dedicated to surprising, amusing and amazing its customers with astounding moments of retail theatre. Having won The Best Department Store in The World title three times (2010, 2012 and 2014) along with World’s Best Sustainability Campaign by a Department Store in 2016, Selfridges is renowned as being the premier destination for a truly extraordinary customer experience, whether you’re shopping online or in store.


Employees at Selfridges’ stores and head offices enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits.

They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow.

Key benefits include a generous staff discount, 27 days’ holiday, gym membership offers and great bonus potential.

Reference: 34137456

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job