Service Manager - North West Remote - upto £40K

Posted 1 week ago by Spring Technology
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Service Manager - North West England (Remote) - upto £40K Depending Experience

ROLE OVERVIEW
We are looking for a, driven and detail-oriented Service Manager to join an established
multi-disciplinary team, which includes Client Services, Project Management and a talented
team of Front and Back End Developers, on one of our key accounts.
In this role you will manage the support function for several clients and their websites,
leading and enabling a cross-functional team to deliver high-quality outcomes from the
solutions we develop and deploy. The overall objective is constantly improving, adapting
and maintaining these sites for a diverse stakeholders across the client. Changes can range
from small copy updates to large-scale rebuilds.
The dedicated Service Manager will be responsible for the delivery for all mid-tier work we
carry out for the account, while simultaneously supporting the wider dedicated team.
You must be a positive, energetic individual who excels in working in a collaborative
environment.
PRIMARY DUTIES AND RESPONSIBILITIES

? Lead the delivery of all relevant tasks and projects
? Managing client/stakeholder relationships
? Scoping and/or reviewing requirements
? Resource planning and allocation
? Scheduling and managing internal resources and external stakeholders
against defined timelines
? Project administration e.g. documentation
? Incident management
? Follow agreed incident processes and escalate where required
? Manage client communications during all incidents
? Incident reporting when necessary
? Implement and manage new procedures when incidents were avoidable
? Adhere to Service Level Agreements
? Commercial reporting
? Regular client and internal financial reporting
? Input on account revenue and resource forecasting

SKILLS AND EXPERIENCE
? Experience of working in a technical Web Design and Build environment
? Strong demonstrable evidence of client management
? Commitment to the principle of continuous improvement
? Strong written and verbal communication skills
? Excellent problem-solving skills
? Excellent organisational skills
? Natural servant leadership skills
? Previous Project Management or Client Services experience preferable
? Diligent and detail-oriented
? Ability to deliver and manage workload within high pressure situations
? Sound commercial awareness
? A sound working knowledge of working with Jira is desirable but not essential
? Experience of an agile working environment is desirable, an interest is essential
? Experience of managing social media accounts on behalf of clients is desirable but
not essential
? Willingness to travel within the UK
? A passion for all things digital

Service Manager - North West England (Remote) - upto £40K Depending Experience
Service Manager - North West England (Remote) - upto £40K Depending Experience
Service Manager - North West England (Remote) - upto £40K Depending Experience
Service Manager - North West England (Remote) - upto £40K Depending Experience
Service Manager - North West England (Remote) - upto £40K Depending Experience

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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Reference: 44375383

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