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Service Manager - London South

Posted 2 February by Brunswick Executive Search Limited Ended

Our Client is a market leader within the Fire & Security sector, a household name, protecting hundreds of thousands of properties and with thousands of new customers joining every month.

They are looking to appoint a Service Manager in the London and M25 area who will lead a top team of service engineers working in an exciting range of customers: commercial, industrial, public sector, blue chip and residential customers. The successful candidate will have a strong leadership style with intrinsic motivation, positive charisma, a pro-active nature coupled with an understanding of business dynamics.

Applications are invited ASAP


Reporting to: HEAD of SERVICE UK

Direct reports: FIELD TEAM MANAGERS x 8

Key responsibilities:

  • To meet all customer and organisation expectations in respect of customer satisfaction criteria and contractual obligations.
  • Continually strive to provide cost effective service delivery. Drive innovation in a collaborative environment leading to best practice sharing geographically and across functional areas.
  • Management of Field Team Managers which includes recruitment and selection, managing, leading and motivating the team to work effectively to achieve the goals they have been set.
  • Maintain a close working relationship with the Head of Service to achieve management excellence and ensure the department’s goals and standards are maintained.
  • Plan, schedule and manage the defined business objectives, delivering to agree timescales, budget and work commitments to maximise productivity.
  • Ensure highest quality of service, and / measuring departmental performance to ensure performance targets are met.
  • Encourage the development of direct reports and team ensuring employees are aware of their value within the organization.
  • Your everyday Internal audience will include - Head of Service, each of the other branch Function Managers and their next level management reports, Other Area Managers and key personnel in the support functions; HR & Finance. External - key customers.

Start date: ASAP

Package: £60s negotiable plus bonus, car / car allowance, Health cover


Candidate profile:

  • Solid management experience, preferably in a Technical environment coupled with relevant employment.
  • Must have managed field based technical / engineering teams in B2B and /or B2C sectors.
  • A believer and encourager in continuous personal development for the team, providing leadership for the team and effectively manage their performance.
  • Proven ability to manage significant scale results through others.
  • Genuine focus on Health and Safety
  • Good client relationship skills
  • University Degree /Management qualification in relevant subject is advantageous

Reference: 34387303

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