Service & Maintenance Coordinator
Location: Durham, UK
Salary: £27,000 - £30,000 per annum (DOE)
Standard Hours: 42.5hrs per week
Type of Employment: Full-Time, Permanent opportunity
Years of relevant experience: 2-3 years of experience desirable
Join Our Team - Service & Management Coordinator
We are looking for a Service & Management Coordinator to join our Facilities Management team! This role is ideal for a resourceful, self-motivated, and proactive problem-solver who thrives in a fast-paced environment. If you have a "can-do" attitude and a customer-focused mindset, we want to hear from you!
What You’ll Be Doing:
- Handling service maintenance queries and coordinating job assignments
- Communicating with clients and providing clear, professional responses
- Raising invoices for scheduled maintenance and remedial works
- Preparing and sending documentation to customers
- Creating quotations and ensuring timely delivery to customers
- Reporting on customer accounts and maintaining accurate records
- Preparing RAMS & Permits where required
- Liaising with internal teams and engineers to ensure targets are met
What We’re Looking For:
- Previous administration experience (preferred)
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skill
- Experience in customer service and handling a fast-paced workload
Key Personal Attributes:
- High attention to detail and accuracy
- Ability to collaborate with engineers, subcontractors, and suppliers
- Resilient and adaptable - able to manage competing priorities under pressure
- Commercially astute with a focus on delivering business value
We Offer:
- Holidays 22 days, plus bank holidays + company long service leave
- Company Pension Scheme
- Company Bonus Scheme
- Training and development available to enhance your skills
- Collaborative and supportive work environment
- Private Health Insurance
- Employee Assistance Program (EAP) and 24/7 online GP service
Join our Team and discover exciting career opportunities! Apply now and be part of our journey to success!