Service / Installation Coordinator

Duties will include:

  • Allocating engineers to attend site visits
  • Escalating issues to relevant department to ensure effective resolution
  • Raising and allocating purchase orders
  • Liaising with clients, sub-contractors and engineers via telephone and email
  • Scheduling engineer appointments for service calls and installations, monitoring and following through to completion of jobs
  • Supplying company specifications and quotations to clients
  • Following up outstanding enquiries and 'sent' tenders with clients
  • Handling telephone and email enquiries
  • Assisting accounts department when required

Must Have

  • Previous Service Coordinator experience
  • Worked in fire & security or Building services
  • Live within a commutable distance from Rochester
  • Previous experience in a similar role
  • Well organised
  • Ability to multitask in a busy environment
  • Excellent written and verbal communication
  • Intermediate IT skills
  • Excellent customer service skills
  • Ability to respond promptly to customer requests
  • Strong communicator written and verbally, good listening skills
  • Ability to plan, organise, manage priorities and own workload
  • Ability to work to deadlines under pressure
  • Team player willing to help others and able to use own initiative
  • Ability to take ownership for assignments and demonstrates accountability for results
  • Ability to commit to working as part of a team to work towards shared goals;
  • Self-starter with strong planning and organisations skills
  • High degree of accuracy / attention to detail.

Required skills

  • Computing
  • Customer Service
  • Organisational Skills
  • Highly Ambitious
  • coordinator experience

Application questions

Worked within fire & security or building services before?
computer literate?
Experience in coordinating engineers before?

Reference: 42176226

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