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Service Desk Technician

Posted 6 March by Connexus Networks Ltd Ended

Connexus is a leading provider of business communications and IT solutions that delivers technology solutions to businesses, schools and local authorities across the UK.

We support our clients by delivering solutions that make a difference to their business including;

  • Avaya telephone systems
  • SIP trunking & cloud based telephony
  • Business class voice & data connectivity
  • Mobile Communications
  • Design, installation & support of VMware solutions
  • Cloud computing
  • Business IT support

The Service Desk Technician is an important role within the Service Desk Team at Connexus Networks Ltd and reports directly to the Operations Manager. The primary purpose of the role is to place and track orders for IT and communications equipment and network circuits whilst managing communication with customers, suppliers and engineers.

This is a technical role requiring candidates to have experience of working in a business IT and/or communications environment or to have an an aptitude for, and be prepared, to undertake training on the latest communications technology.

Candidates should be confident, outgoing and happy working in a lively Team which is focussed on delivering great customer service. They should be prepared to take responsibility for their own tasks and projects and manage them to ensure a successful completion. This will require a good eye for detail and a degree of pro activity, anticipation and coordination as many of the projects are complex and technical.

The Service Desk Technician is a challenging role within a dynamic industry and will appeal to individuals who enjoy working in a fast paced, technology led field.

A minimum educational requirement for this role is GCSE Level A-C or BTEC/NVQ in a technical discipline.

Working hours are 08:30 -17:00, Mon - Fri with a 30 minute break for lunch. The role is desk based at our Stonehouse Head Office.

Required skills

  • Communications
  • Networks
  • Service Desk
  • Training

Reference: 34621708

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