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Service Desk Technician; Citrix, O365, One Drive; London; £35K

Posted 4 January by Langley James Ended
Service Desk Analyst required by leading publishing company located near to Liverpool Street Station. As the Service Desk Technician you will provide support to all end users on a variety of different incidents. You will be responsible for documenting, communicating, tracking and monitoring the life cycle to ensure all matters and resolutions meet the company SLA. The right candidate will also have experience in support of printers, handheld mobile devices and the setup.

No two days will be the same. Make no mistake, this is a busy environment, which will give someone of your experience and position the chance to thrive in a business where your technical abilities will grow to new heights. But don't worry, the friendly team are always happy to help out and will provide all the on-going support/training you need to hone your technical skills and progress.

As a Service Desk Analyst, you will be frequently desk side providing both first & second line support, and therefore amazing soft skills play a huge part in the role. Strongly focused on continuously enhancing the quality of the services provided to the business through hardware, software and business process improvements and by developing excellent relationships with other business units.

Essential requirements of the role include:

·Exceptional working knowledge of Windows 10 and Office 365/2016 platforms
·Experience in a mixed environment (Windows and Mac)
·Outstanding troubleshooting skills and customer service
·Excellent knowledge of Remote, Telephony and Help Desk Tools
·Networking troubleshooting skills
·Strong organisation skills
·Excellent communication skills
·Experience of configuration and deployment
·Technical support for supported hardware & software applications
·Create and maintain documentation and training support materials
·Escalation point, lifecycle management of incoming service requests and incidents
·Ensure all open service requests and incidents are resolved promptly and within SLAs

·Certified in ITIL / CompTIA /Microsoft or equivalents
·Working knowledge of supporting Citrix and VMware
·Working knowledge of One Drive and BitLocker security management
·Knowledge of working with SCCM 1706

·Profit Related Bonus Scheme
·35 hour working week
·Start with 25 days annual leave which increases to 30 after 5 years' completion
·Promotion Opportunities
·Travel Insurance
·Permanent Health Insurance
·Medical and Life Insurance
·Pension Scheme
·Season Ticket Travel Loan
·Tuition Support Scheme
·Childcare Voucher Scheme

The right candidate will ideally have a minimum of three years' experience and a CompTIA A+ (220-901 & 902) certification or equivalent.
N.B. Some lifting will be required when moving equipment but this will not exceed 22lbs.
If you think you are right for this position then please apply now.

Required skills

  • O365
  • Service Desk Technician; Citrix
  • One Drive; London; £35K

Reference: 34143494

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