Service Desk Team Leader

Posted 6 days ago by Spectrum IT Recruitment (South) Easy Apply

Service Desk Team Leader - £25k - £40k - Marlow, Buckinghamshire

£25k - £40k

Marlow, Buckinghamshire

Service Desk Team Leader required to join a software company based in Marlow, Buckinghamshire. The company are currently expanding and looking to recruit a Service Desk Team Leader to take responsibility for the day to day management of the Service Desk Team.

Examples of responsibilities:

- Manage, coach, and develop the Service Desk Team

- Ensure that the team's delivery of services exceeds customer expectations and meets SLA's.

- Primary point of escalation with service related incidents and customer complaints

- Arranging monthly team meetings to address issues and suggest new ideas and improvements

Key Experience:

- Experience managing and motivating service desk teams

- Client-facing experience

- Relationship building and negotiation skills

- Background in customer support

Any experience in one or more of the following would be advantageous:

- Microsoft SQL Server

- IIS

- Windows Server 2008/2012

- C#, ASP.NET

If you are looking for an opportunity of this nature please contact or call on .

Reference: 34313214

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