Leading fashion retailer, with a reputation for quality and stores across the UK, has a vacancy for a Service Desk Team Leaderto manage, support, and develop the service desk team members.
Working within the Service Desk team, the successful Service Desk Team Leader will be responsible for application/software fixes, tuning, performance monitoring, troubleshooting, deployments, support, documentation of processes, and procedures for the administration and maintenance of all supported environments.
This is a Critical position for the business and as such, the successful Service Desk Team Leader must have experience in:
- Managing a service desk team of at least 2 people(ESSENTIAL)
- MS Office 365, SharePoint, Windows 7/10(ESSENTIAL)
- Practical use and knowledge of ITSM Tool’s, MDM Solutions, and Backups/Restore (ESSENTIAL)
- Remote Support tools, SCCM. Active Directory/MS Exchange 2010 (ESSENTIAL)
- EPOS systems (DESIRABLE)
- ITIL (DESIRABLE)
If you have experience of Service Desk Team Leadership and want to work for one of the Leading fashion retailers, please get in touch for a prompt response.