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Service Desk Support Analyst - Law Firm

Posted 29 January by Carousel Consultancy Ltd Easy Apply Ended

Update: This role is still available - please apply if you are looking for a Service Desk Support Analyst role and fulfill the necessary criteria....

We are looking for an experienced Service Desk Support Analyst (1st and 2nd Line) to join our client, a City based Law Firm.

You will be required to maintain a high performing IT service desk function and deal with the call log of first and second line requests, ensuring that the quality of service provided is in line with the company’s protocol.
Specific duties will include First and Second Line support of services such as email, mobiles, DMS, PMS, Citrix and remote working, methodically troubleshooting, diagnosing and testing sometimes complex issues.
You will also be responsible for updating and maintaining the IT service desk system, prioritising and following-up calls, maintaining user security and undertaking localised maintenance tasks.

Suitable candidates will be experienced in providing 1st and 2nd line support in a Help Desk / Service Desk Support role (min 3-5 yrs) preferably within a law firm but a professional services background will also be considered. Excellent knowledge of Office 2010, Windows 7 and Windows 8.1 is required together with good hardware experience (desktops, laptops, tablets etc) and a good understanding of LAN/WAN and VLANs.

You will have excellent communication and customer service skills as client care is absolutely key to the role. The ability to think on your feet, proactively problem solve and resolve issues quickly and efficiently with minimal supervision is crucial. You will be a hardworking team player who can work calmly under pressure.

If you have the necessary skills and experience required for this assignment, then we want to hear from you ASAP! Please submit your CV in Word format (not PDF) quoting 'LO -Service Desk Support Analyst’

Required skills

  • Service Desk
  • Technical Support
  • 2nd Line
  • 1st Line

Reference: 34340971

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