Service Desk Operator

Posted 23 July by Ethero Easy Apply
Service Helpdesk Operator

Due to consistent growth, my client located in the Telford area, is looking for a Service Help Desk Operator to work in a busy fast paced environment.

Key Responsibilities:

1.To fully understand the Service Management Programs available for products supported by the European Technical Centre.

2.To provide general administration support for the service operations.

3.Liaising with couriers, booking /arranging collection of units, general problem solving relating to courier issues.

4.Use of the service databases to manage customer control to completion of the service intervention, taking full responsibility on behalf of the customer to achieve set targets.

5.Daily support for customers through telephone, fax, and electronic mail communication.

6.Compilation and issue of service reports and Loan Request Forms as requested.

7. Liaising with external groups to ensure the effectiveness of service activities.

8.To assist in promoting a positive attitude for customer satisfaction, through individual action and participation in divisional activities.

9.Any other duties as requested by management.

Essential attributes (necessary to perform competently, e.g. qualifications/competence's)

•Competent computer skills (To include MS office package understanding).
•Recognised database/spreadsheet qualification or experience.
•Customer service experience.
•High degree of accuracy.

Desirable attributes

•Business administration qualification.
•Two years experience in a similar role

Located in Telford this position is commutable from Wolverhampton, Shrewsbury, Bridgnorth and surrounds.

For more information and to apply for this role call Mitch on or apply online. If you have not received feedback in 14 days, please deem your application as unsuccessful.

Ethero staffing provides both permanent and temporary recruitment services to local businesses. With the simple ethos of local people for local jobs we aim to ensure that we support the local employment market whenever possible with targeted local advertising strategies and maximised local networking operations. Ethero Staffing's standard service provision ranks amongst the most competitive in the UK market place:- - Highly competitive charge rates - if we can save you money we will. - Industry leading service guarantees to underline our belief in our ability - Forward provisions for contingency planning for clients using high volumes of staff - Candidate assessments specifically designed for a client or even a single job - Repeat customer discounts and long term contract cost reductions

Reference: 35695090

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