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Service Desk Officer

Posted 9 May by Extra Talent Recruitment Ltd Featured Ended

Service Desk Officer

Extra Talent Recruitment are currently recruiting on behalf of a global banking group located in Brussels, Belgium for the position of Service Desk Officer to be the main point of contact between users and the required infrastructure & services needed for the business activity.

Main Responsibilities:

  • Provide first line technical support within a desktop environment undertaking analysis, diagnoses and resolution of issues.
  • Liaise internally escalating issues to expert teams (2nd line)
  • Agents are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction.
  • Provide information, advice or point of contact in response to user inquiries that is outside of the mission context.

Required Skills:

  • Microsoft Windows OS Knowledge
  • Strong Knowledge of Citrix and MS Office Suite.
  • Good Experience with Service Now
  • French or Dutch fluency is mandatory

Location: Brussels, Belgium.

Start Date: ASAP

Duration: 6 Months

Reference: 31911616

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