An exciting opportunity has arisen due to company expansion for a local eCommerce, Development and Marketing Agency. A Service Desk Supervisor is required to lead a team of 4 Customer Service Agents.
As the Service Desk Supervisor you will provide eCommerce and technical support to retail customers, across a breadth of channels, for example, email, telephone and support tickets.
You will have overall responsibility to deliver against customer service objectives
Direct Line manage two agents and give guidance and support to agents in other teams
Plan resource to enable successful delivery of the support operation
Ensure that processes are adhered to consistently
Hold regular team meetings to discuss ideas for improving the service to customers.
This role would suit a passionate experienced Service Advisor looking for their next challenge. This role requires a team-player who is keen to become involved in wider processes such as new product introduction and site launches. You will be capable of identifying problems and have the knowledge and experience to make changes and offer guidance for ongoing improvements to the systems and procedures.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities.
Champion Recruitment acting as an Employment Agency in respect of this Permanent opportunity
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