Service Desk Manager

Posted 9 April by Uniting Ambition Easy Apply

Service Desk Manager

Fantastic Salary + Benefits

Staffordshire


Our client is a well-known, world renowned organisation. Due to continued expansion we now have a fantastic opportunity for an experienced Service Desk Manager with proven track record to join them.


You will be part of a highly dynamic technology department that is passionate and wants to deliver, in addition you will be working for one of the UK’s Top 50 CIO’s within a business that operates on a global scale!


The role requires candidates with experience of successfully executing ITIL best practices within large corporate environment with a focus on exceeding service targets and continual service improvement.This is a high-profile role demanding a high level of autonomy, initiative and self-management.


Key requirements for a Service Desk Manager:

  • IT Service Management experience (ideally gained in a large multi-site commercial organisation)
  • Experience working in an ITIL aligned environment
  • Implement new innovative and efficient ways of working and streamlining process to gain overall service improvements 3rd party supplier management / SLAs and service reviews
  • Ability to drive end to end service management across all resolver teams and global support organisations including prioritisation of VIP Services
  • Experience managing and developing a team of Service Desk Technicians


Experience and Qualifications for a Service Desk Manager:

  • ITIL Foundation and Practitioner
  • Minimum 3 years’ experience of Service Desk Management
  • Experience of Manage Engine and reporting analytics
  • Experience of working with multiple off shore team locations
  • Confidence to work both collaboratively and independently
  • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customers at all levels in the organisations



To apply for the Service Desk Manager role please hit the apply button now or get in touch for further information!

Ferhan Zaheer / / 01782-557317


Commutable from Staffordshire, Manchester , Derby , Telford , Birmingham

Service Desk Manager

Fantastic Salary + Benefits

Staffordshire

Reference: 34863066

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