Service Desk Manager - ITIL

Posted 16 October by Tria Recruitment
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Service Desk Manager / ITIL - Newbury


My client is an organisation based in Newbury who are looking for a Service Desk Manager to join their business. You will be responsible for the day to day management and co-ordination of the IT Service Desk. As a business they are currently undergoing a large improvement piece throughout all of IT. Therefore they are looking for someone who can improve both structure and processes, including implementing ITIL, across the Service Desk.

Required experience:

  • You must have previous experience as a Service Desk Manager, preferably in an ITIL based environment.
  • You must have experience managing rotas including on call services.
  • Ideally you will have a proven track record in improving Service Desk processes, and the service the business receive.
  • Ideally you will have also been involved in Continuous Service Improvement and setting and meeting new SLA's with the business.

This is an excellent opportunity to join a fantastic organisation and really make a difference to the service level to the business.

If this sounds of interest, please send across your CV.

Service Desk Manager / ITIL - Newbury

Required skills

  • ITIL
  • IT
  • technical
  • 1st line
  • 2nd line
  • SLAs

Reference: 36376595

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