Service Desk Manager, £35,000, Bristol

Posted 15 March by Robert Half Easy Apply Ending soon
Service Desk Manager, £35,000, BristolKey Objectives

My client is looking for a service desk manager. The role is key in managing the service desk team, developing and introducing new ways of working within an ITIL aligned environment. As part of this service management team you will help further develop incident management processes, helping to train and develop the service desk team to ensure service related processes are followed and incidents are escalated effectively. The role will provide work arounds, solutions, improved quality of services to our users and manage the Service Desk relationship with partner organisations with the overall aim of a highly functional service offering.

Key Areas of Competency
  • Driving and understanding metrics
  • Motivating, developing and coaching staff
  • Robustly dealing with suppliers & stakeholders and monitoring SLAs
  • Liaising effectively with the testers and development teams
  • Escalating issues to management
  • Effective written and verbal communication
  • Understanding of key business processes and their outcomes
  • Awareness of, or training in ITIL methodologies desirable
  • You will be a self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across teams - service desk, testing, developers. The successful candidate will possess high level, proven inter-personal and communication skills, as is the ability to lead and motivate internal teams and suppliers alike.

Reference: 34693777

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