IT Support Coordinator - Helpdesk Coordinator - Service Desk Coordinator - IT Customer Service Coordinator - Technical Support Coordinator - IT Help Desk Coordinator - IT Customer Support Coordinator sought for expanding IT & Technology Service Provider / MSP based at their modern Bournemouth offices. This new role pays a starting salary up to £22,000 per annum + excellent benefits and offers excellent career prospects.
I am seeking an IT Support Coordinator - Helpdesk Coordinator - Service Desk Coordinator - IT Customer Service Coordinator - Technical Support Coordinator - IT Help Desk Coordinator - IT Customer Support Coordinator who would be reporting directly to the Service Operations Managerand acting as the first point of contact for their clients and end-users service requests. You will be working as part of a team but focusing on, logging all Service Desk tickets as they come in and allocating them so that you can attain maximum utilisation of technical resources and provide customer service satisfaction through daily dispatch of service requests. This role does NOT require someone who is currently an IT Support Specialist but does require someone who has an understanding of general IT equipment i.e. laptop/desktop systems, WAN/LAN connectivity and perhaps servers.
You need to have solid admin & organisational ability together with good Microsoft Office suite skills and an understanding of SLA's. This is required as you will be collecting information from multiple touch points (telephone, email, remote monitoring tools), dispatching tickets and arranging time slots for engineers to carry out necessary work. You also required to keep customers up to date and informed i.e. calling or emailing to deliver status updates to end-users. This is a varied role and also involves preparing and reporting management information on KPI reports and other information to ensure the smooth running of my client's IT Service Desk. This an ideal opportunity for a responsible and driven individual offers excellent progression into senior service management roles.
This role would suit someone who has a positive outgoing personality who likes to be proactive and would like to work in an environment which is focused on delivering top class IT customer service. You will need to have come from a strong customer focused environment with a good understanding of Service level Agreements (SLA's) and seeking an IT career within a fast-paced environment. This an ideal opportunity for someone seeking to build on their experience who wishes to eventually move into a senior service management role. My Client also offers and will pay for Professional Training & Qualifications linked to the role as part of their commitment to building staff careers. This role based in my client's vibrant offices in Bournemouth and pays a starting salary up to £22,000 per annum + excellent benefits. If you are seeking a career move contact me now with your CV for a swift response.
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