Service Desk Controller

Posted 4 April by Encore Personnel Easy Apply

Job Title: Service Desk Controller

Salary: Up to £22K

Location: Dudley

Keywords relating to this position include; customer, service, engineer, SAP, maintenance, breakdowns, repair, planned and preventative.

A manufacturer and supplier of load handling equipment to on-land transport and delivery markets, is now seeking Service Desk Controllers to join their brand new, state-of-the-art facility in Dudley. Traditionally the company sells its' products through a network of distributors, but they are now moving into direct supply, which has led to this new site being acquired.

You will handle incoming queiries from engineers and customers in regards to maintenance and breakdowns. Ensuring the customer feels understood with an agreed action plan, you will deliver the appropriate resources to execute the request efficiently, securing current and future business by providing an unmatched service. Some of your main responsibilities are listed below:

  • Log breakdowns onto the SAP database
  • Deal with all fleet maintenance and repair requirements within designated territory
  • Allocate work to engineers and third party repairers and ensure that all KPI's and SLA's are adhered to and achieved
  • Communicate progress with internal and external stakeholders
  • Support cusomter estimates
  • Monitor Health, Safety and Quality through all deliverables

The ideal candidates will have experience working on a hire desk, transport desk or service control environment, where jobs are allocated based on company resources and availability. Excellent customer service skills are essential and a professional approach must be attained at all times.

This is an exciting opportunity to join a globally recognised, market leading manufacturer in a brand new facility in Dudley.

If you believe you have what it takes to help maintain and improve the service levels of this renowned global brand, then please apply to this advert addressing your CV to Neil Edwards.

Ideal living location include; Dudley, Birmingham, Walsall, Wolverhampton, Redditch.

Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to £500.

Required skills

  • SAP
  • customer
  • maintenance
  • engineer
  • service
  • repair
  • breakdowns
  • planned and preventative

Reference: 34829610

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