Service Desk Analyst

Posted 4 April by Hays Specialist Recruitment Limited Easy Apply

Service Desk Analyst - Salary Upto £26,000 - Permanent Role - Based in Chessingston

Your new company
You will be working for a nationally based pharmaceutical organisation who are looking to add to their Service desk team due to an internal promotion.

Your new role
You will be the first point of contact for internal users who require technical support with their laptops, computers or handheld devices on both hardware and software issues, supporting around 1000 users.

You will be responsible for receiving and logging requests, investigating problems and determining the appropriate actions to take in order to effectively deal with the issues raised.

What you'll need to succeed
You will need to have a years experience in a similar Service desk support role, including the logging, resolution and escalation of any problems reported through the service desk.

  • Active Directory
  • Understanding of ITIL processes
  • Experience with call management systems

You will have excellent customer service skills, be a team player and be able to work under pressure.

What you'll get in return
You will get to work for a nationally based pharmaceutical organisation with a lot of internal opportunities for growth available. You will also get to learn from a technically strong IT Team around you which will allow you to grow your technical understanding and skill set while at the same time earning up to £26,000.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34820152

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