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Service Desk Analyst

Posted 14 March by Applause IT Easy Apply Ended

Service Desk Analyst/ Helpdesk Support sought by a leading e-commerce software house situated at their offices in Salford Quays. The Service Desk Analyst will be dealing first-hand technical issues associated with company's software products. The ideal candidate will have previous commercial experience providing product support. This role is situated within a close-knit and collaborative support team and so being a team player is a must. This company are renowned for their exceptional customer service. Therefore, the successful candidate will be someone who puts customers at the heart of everything they do.

The role:

  • Work with customers to resolve technical issues through troubleshooting or escalation as required
  • Become an expert in the organisations' product portfolio
  • Complete work within associated SLA's
  • Support continuous improvement of service

Ideally the Service Desk Analyst will have:

  • Minimum 12 months relevant experience
  • Experience troubleshooting digital software products on a service desk
  • Excellent customer service skills and verbal communication
  • Technical knowledge
  • Ability to work under pressure in a high-performance environment and confident working to SLA's

This is an excellent opportunity for a Service Desk Analyst/ Helpdesk Support professional to work within the highly desirable Salford Quays location for an innovative software organisation, where you will receive first class training.

Salford Quays commutable from: Salford, Stretford, Sale, City Centre, Altrincham, Bolton and surrounding areas.

If you are interested please click 'Apply Now' or email your CV to . Alternatively, you can call on for more information.

Required skills

  • Customer Service
  • Helpdesk
  • Service Desk
  • 1st Line
  • Service Desk Analyst

Reference: 34681599

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