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Service Desk Analyst

Posted 4 January by Talent Point Ltd Ended
Working for one of the World's leading media and entertainment groups with a huge brand portfolio, you will be responsible for joining an established Service Desk function covering all 1st and 2nd line support for the London HQ and UK wide satellite offices.

Using a leading ticketing system, you will be the first point of call for all technology related issues, and will either see the issue through the resolution, or where necessary, escalate the issue to the relevant teams.

Daily this will include setting up new users, Mac set up, phone configuration, along with related troubleshooting for both software and hardware including MacOS, office 365, Citrix, LAN and Wi-Fi. Along with this you will oversee remote VPN connection for system access along with all related 1st and 2nd line issues supporting the firm from CTO level down.

To successfully apply you will need to have experience covering support in a commercial environment within a similar role, having the aptitude and competence to interact with different users with various understanding around technology, supporting from CTO Level down, efficiently working through issues to resolution or escalating where appropriate.

This is a fantastic opportunity for some one looking to take the next step in their early career, looking to develop on current experience with the ability to up-skill further over the fullness of time.

No terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation. Talent Point Ltd is a member of the Recruitment and Employment Confederation (REC) 00072652, an equal-opportunity employer and does not discriminate against these or any other class protected by applicable law.

Reference: 34143246

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