Service Desk Analyst with German

Posted 13 November by REED Personnel Services
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REED is currently handling recruitment activities for our international client. The company operates in the Czech Republic with an IT multilingual operational support team in Prague, and can potentially offer a very rewarding job opportunity for the right candidate. At the moment, we are looking for candidates to join their Service Desk team with German language skills.

As a Service Desk Analyst, you will be responsible for:

· Receives Service Requests via Telephone, E-Mail, Fax, Internet or while Monitoring

· Manages resolution of Service request

· Handles incidents and service requests ranging from end user logon problems to functional support to business units

· Documentation of Service Request and Incidents using a CRM Tool

· Highlight errors / discrepancies in customer data

· Getting the problem solved within the first contact

To be an ideal candidate for the Service Desk Analyst position, you should meet the following criteria:

· Ideally 1 year of experience in Customer Service

· Excellent customer service skills and telephone way

· Good problem solving and technical skills

· Work experience in Shared Service Center is appreciated

· Experienced in troubleshooting, software / hardware installation and routing technologies is an advantage

· Speaking and writing skills in English + advanced German

Our client offers:

· The opportunity to work in a multicultural company

· Educational courses and training

· Opportunities to learn and grow within the company

· 5 weeks holiday, sick days, cafeteria, notebook, cell phone, meal vouchers, flexible working hours

Location: Prague
Starting date: Immediately / negotiable

If you are interested in this job, please feel free to contact us.

Jana Lauermannová
Recruitment Consultant
Slovanský dum, Na Príkope 22, 110 00 Prague 1, Czech Republic

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Reed Global - Europe is acting as an Employment Agency in relation to this vacancy.

Reference: 36604797

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