Service desk Analyst with German

Posted 4 days ago by Reed Personnel Services Featured
REED is looking for candidates with background from the IT sector and experience in communication with customers to join a family like international team. Our client is a large international consulting company with offices in Prague. If you are looking for a new challenge, you have some IT experience, you are customer oriented and would like to feel at work just like at home, don’t hesitate and apply!


• Providing administrative and customer service to the clients and also to your colleagues
• Working within your team to ensure that the entire region you support is working effectively
• Receive and respond to all incoming queries via phone or email
• To investigate, capture and record all complex issues
• Handling request from logon problems to functional support to whole business units
• Processing orders, pricing, collecting information on invoicing
• Manage your own activities and clients independently
• Administrative support and data processing


• Minimum of 1 years of experience working in a technical support environment
• English and German skills minimum B2 level
• Experience with Service Desk, Incident and Request Management processes
• Desirable is IT education or 1st/2nd level of IT support experience
• Knowledge of Citrix, network connections, remedy, remote control, SAP or troubleshooting is appreciated
• Excellent Customer Service, attention to detail, and analytical skills are desired
• Enjoy being a part of team
• Willingness to learn


• Competitive salary (+ bonuses when working shifts)
• The opportunity to work in a multicultural company with a family like atmosphere
• Courses & training - opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.
• 5 weeks of holidays + sick days
• Notebook, Cell phone
• Meal vouchers and MultiSport card
• Language courses of Czech for foreigners
• Fresh fruit and tea/coffee in the office
• Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Prague, Czech Republic
Working hours: Flexible with set core hours
Starting date: ASAP

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Jana Nováková, REED – MSS
+420 725 173;,

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