Service Desk Analyst - Part Time
KNOW THE ROLE
We are currently looking to recruit a IT Service Desk Analyst (Part time) within our support team based in Leicester. This successful candidate will be committed to providing excellent support for our staff throughout Selfridges stores and back offices. The Service Desk Analyst is responsible for providing IT support services. You will be providing first line resolution of IT issues and queries as well as escalating problems to the relevant internal support teams and external partners. Desire to work in a fast paced environment is key.
Working 20 hours which will include working evenings and weekends. The typical working hours will be 6:00pm - 10:30pm in the evenings and weekend shifts will be every other Saturday / Sunday but likely to be all day.
KNOW WHAT WE'RE LOOKING FOR
We are looking for an enthusiastic individual with a passion for IT and Customer service. Experience of working on a support desk and ITIL practice is an advantage. As you will be working in a fast paced environment the ability to adapt is key.
Cultural fit is also very important for us, along with personal fit. We are looking for innovative individuals who are not afraid to think outside the box.
KNOW WHAT’S IN IT FOR YOU
Extraordinary experiences are not only for customers, but Team Members too. We offer all Team Members the chance to be a part of something unique where they can enjoy careers that provide inspiring experiences, exciting challenges and great benefits.
They also know that Selfridges is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. Whether you are a Values Ambassador, Green Warrior, a member of the Work it Lab or you get your fix for fashion by taking part in our internal shows, there are many ways to show and develop your talent.
Living our Values is essential to the way we work day to day, encouraging greater social responsibility amongst our Team Members. From our Project Ocean campaign to Bright Young Things, we are focused on a long term approach to sustainability by buying better and inspiring change.
This role’s key benefits includes 30 days holiday including bank holidays, potential for performance related bonus, subsidised gym membership offer, season ticket loan, cycle to work scheme, pension contribution and not to mention a generous staff discount!
Selfridges is a shop run on imagination: a place where the world’s most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other. The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909. The founder’s spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries. In 2016 Selfridges was the first ever store to be awarded the title of ‘World’s Best Sustainability Campaign by a Department Store’ at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted ‘Best Department Store in the World’ award, underlining its place at the forefront of retail.
CAREERS AT SELFRIGES
Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this. Team Members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project. Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’
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