Service Desk Analyst London

Posted 7 February by Uniting Ambition

Service Desk Analyst

Location - London

Salary - £22,000 - £25,000

This role represents an exciting opportunity to join a highly successfull company and become a member of a hard-working, focused team of IT Support Professionals.

If you are looking for a new role, with the opportunity to develop your core skills as well as gain exposure to new technologies, please review the details below.

Role Requirements

Excellent customer service skills

    • Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations
    • Work in accordance to ITIL processes and procedures
    • Use initiative with a positive and 'can do' attitude

        • Identify business impacting incidents and escalate according to the escalation process

        • Ability to communicate effectively with a confident telephone manner
    • Excellent attention to detail and in all written communication
    • Maintain good working relationships with all members of IT
    • Professional appearance and attitude at all times
    • Flexible approach to role

        • Highly motivated, willing to continually update knowledge and skill set

        • Willingness to work overtime where necessary to complete projects on schedule
    • Ability to liaise and communicate with all levels of staff within IT and across the business

Desirable Skills/Experience

Desirable skills and experience:

    • PDF printing
    • Document collaboration

        • Experience in MS Dynamics or similar client relationship management (CRM) application
    • AD administration

        • K Vault Email archiving (KVS) or similar email archiving solutions

        • Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items

        • Knowledge of remote working solutions such as ADSL, Broadband, 3G and VPN's (virtual private network)

        • Supporting different mobile devices (Blackberry, iPhone/iPad)
    • Knowledge of building PC's and troubleshooting support issues
    • Knowledge of configuring and troubleshooting support issues

If this opportunity is of interest, please apply today to be swiftly considered and contacted.

For direct enquiries, please email

Reference: 34416652

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