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Service Desk Analyst Level 2 & 3

Service Desk Analyst Level 2 & 3

Posted 24 October by Sir Robert McAlpine Ltd
Easy Apply Ended

Sir Robert McAlpine is a UK-based family-owned building and civil engineering company. Established in 1869, we have been a ubiquitous construction leader over two centuries. Notable projects include; the Olympic Stadium, O2 Arena, Emirates Stadium, the Eden Project and the M74 Completion in Glasgow. Our aim is to make a positive impact on the communities and the environment in which we operate.

We are seeking a Service Desk Analyst Level 2 & 3 to respond and resolve IT and technical support issues on a day to day operational basis. You will maintain and promote the use of Knowledgebase, monitor Service Desk statistics to improve efficiency, provide cover for Level 1 & 2 Analysts, capture information when escalating to another team, implement continuous improvement and cross train knowledge back into Service Desk team

You will have strong analytical skills, be solution driven whilst being patient and understanding to customer needs. You will be able to communicate at all levels, prioritise, willing to adapt and learn with strong technical skills and knowledge. You will be knowledgeable in; Active Directory, Windows client (8.1 & 10) and Server OS, Networking knowledge (LAN, WAN, etc.), Android OS, Microsoft cloud products. You will have a minimum 2 years IT support experience and ideally have experience of; root cause analysis skills, MS Technical Certification and ITIL Knowledge.

With an industry-leading package and exceptional training, this is your chance to develop an exciting and varied career path in a family-owned company which treats its people with courtesy and respect. We offer excellent benefits for our employees including a Contributory Pension and Life Assurance Scheme, discounted gym membership, staff discounts, 25 days holiday per year plus statutory holidays, Cycle to Work Scheme, private healthcare, childcare vouchers and an Employee Assistance Programme.

Sir Robert McAlpine Ltd is an equal opportunities employer.

Required skills

  • Analytical Skills
  • Service Desk
  • Technical Support
  • MS Technologies

Reference: 36437719

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