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Service Desk Analyst, Helpdesk, 1st Line, First Line Technical Support

Posted 9 April by Reed Technology Easy Apply Featured Ended
Service Desk Analyst looking for your next technical support challenge in the IT Industry? Helpdesk Analyst looking to diversify your skill set? 1st Line Engineer wanting to apply your technical knowledge to 2nd line issues?
My client has the role for you.

Join this leading, employee focussed Managed Service Provider with a diverse host of clients and you will get the opportunity to troubleshoot complex technical escalations, all the time honing your current knowledge and continuously adding to your skill set.
Whilst training will be provided, my client is looking for strong Technical Support/IT Support/Administrator applicants who will confidently hit the ground running, able to support their clients across a varied product list of server, desktop and network issues including, but not limited to, Windows Desktop & Server, Messaging (Exchange, Office 365, Lync, Skype for Business) and Telephony (Avaya,Mitel)
Being able to think of on your feet whilst offering impeccable customer service is without question. You will work to set Service Level Agreements so will only have defined time in which to troubleshoot and resolve this issues allocated to you.

Sounds like the career move you have been waiting for? Fulfil the following and your application will be considered without delay.
Previous experience, administering, troubleshooting and supporting most, if not all, of the following technologies:
• Windows Desktop up to Version 10
• Windows Server up to 2012R2
• Messaging (Exchange, Office 365, Lync, Sykpe for Business)
• Routers, Switches & Firewalls (Cisco, Nexus, HP, Dell, Fortinet),
Previous experience working for a Managed Service Provider or an end client with a large user base
Excellent customer service skills with a calm and approachable telephone manner
Can do attitude and aptitude to pick new skills up quickly.

In return you will work in a supportive team of Service Desk Analysts, 2nd Line Engineers and Escalations Engineers, be able to share your knowledge and work in a modern, collaborative environment.

I look forward to receiving your application

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34859070

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