Service Desk Analyst - 6 Months (Fixed Term) - up to £20,300pa - Scottish Borders
Your new company and role
A large organisation in the Scottish Borders require a Service Desk/Helpdesk Analyst for a 6 month fixed term contract, however there is a high likelihood of this extending further. This is a busy service desk, however technical training will be provided to the right candidate.
Dealing with customer issues over the phone or from the Self-Service Portal
Diagnosing problems and providing quick fixes where possible
Escalating complex problems to the correct teams
Active Directory administration
What you'll need to succeed
Excellent customer service/customer facing skills are essential for this role . You must have good communication skills and be confident dealing with a range of users. Any previous experience on a Service Desk would be advantageous, however technical training would be provided to someone who had the willingness to learn.
What you'll get in return
The opportunity to expand your skills and experience on a busy IT Service Desk in a friendly and supportive team. This position is also likely to extend far beyond the initial 6 months. Benefits include 27 days holiday + 8 public holidays per annum, as well as auto-enrolment into the pension scheme.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.