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Service Desk Analyst / Desktop Support

Posted 5 February by Acorn Recruitment And Training Easy Apply Ended
Service Desk, Service Desk Analyst, Windows operating systems, 2nd line IT Support

Job Title: Service Desk analyst / Desk Side Support
Location: Cardiff

Our client is a leading manage service provider, who is well known for their use of cutting edge infrastructure technologies and partnerships with industry leaders such as Dell and Microsoft. Whilst you will be working with an MSP, you will be working on site building relationships and providing technical support for a leading educational establishment.

They are looking for a passionate IT support engineer / Service desk analyst, who is enthusiastic about technology and keeps up to date with the latest tech trends. You will have the opportunity to enhance your technical abilities, whilst also having the chance to work in a vibrant and strong team environment.

Responsibilities Include:

* Supporting customer needs
* Daily management of proactive and reactive monitoring software
* Call logging
* Working with server issues
* Troubleshooting issues

Essential Experience Required:

* Windows operating systems (7-10)
* Office 365
* Anti-Virus products
* Active directory and exchange
* Basic networking - ADSL & LAN
* Full UK Driving license

Desirable Experience:

* Basic understanding of Apple
* First aid qualification
* Technical qualification

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please send a recent copy of your CV to or call and speak to Priya Patel for a confidential chat.

Acorn Recruitment acts as an employment agency for permanent recruitment.

Required skills

  • IT Support
  • service desk
  • 1st line
  • 2nd line

Reference: 34396525

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