Service Desk Analyst - Dartford - £20,000 - £24,500

Posted 7 September by Involved Solutions
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Service Desk Analyst - Dartford - £24,000 - £28,000

A client of mine are looking to hire a Service Desk Analyst to join their IT team. The Service Desk Analyst will be joining a busy team and will be responsible for providing support to users over the phone, via remote support, face to face and via email.

As a Service Desk Analyst you will be responsible for providing a high level of support to users across the business. The Service Desk Analyst will be leasing with other departments across IT on a regular basis to ensure that the best service possible is delivered at all times.

You must have experience of having providing support to users on a Service Desk with Windows 10, Office 365 and Active Directory.


Essential skills of a Service Desk Analyst:

  • Previous experience working on a Service Desk

  • Windows 10
  • Office 365 administration - mailbox creation, distribution lists
  • Active Directory - create users, passwords resets
  • Excellent customer service skills
  • Excellent communication skills

My client is looking for a Service Desk Analyst to have the above skills and experience, where there is also the opportunity to develop these further. You will need to be an ambitious individual with a strong drive to learn.


Desirable skills of a Service Desk Analyst:

  • SharePoint

  • Skype For Business
  • ITIL
  • Microsoft Certifications

This role of Service Desk Analyst will give you opportunity to work in a fast-paced environment whilst also offering a great potential for career progression and development in a dynamic organisation.

If this Service Desk Analyst role sounds like a good fit for you, we would love to hear from you, please apply for the role using the below link.

Reference: 40835730

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