Service Desk Analyst (1st Line)

Posted 10 July by bpha

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Service Desk Analyst (1st Line)


Bedford (Hybrid Working)

Full time (37 hours per week)


Our residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord. We are currently looking for an experienced Service Desk Analyst to join our small but busy 1st line team in Bedford.

What you will be doing:

  • Providing 1st line support to approximately 500 internal customers, assisting them with hardware and software problems via telephone, email and face to face.
  • Logging, assigning, prioritising, resolving and escalating calls where necessary.
  • Helping with new starters and leavers set up to include PC’s and mobile phones.
  • Looking at ways to continuously improve customer satisfaction across the business.

We’d love to meet someone with:

  • Proven experience within a 1st Line / helpdesk / desktop support role.
  • Technical administration experience with Active Directory, Windows 10, Office 365 and Exchange.
  • Knowledge of ITIL.
  • Knowledge of network troubleshooting, PC/laptop imaging tech, mobile telephony and desktop security (anti-virus, anti-malware)
  • Excellent communication skills, both written and verbal/attention to detail.

Amongst what we offer you is:

  • A competitive salary of £25,217.00 per annum
  • 28 days holiday PLUS Bank Holidays
  • A generous contributory pension scheme
  • Private health care
  • Free life assurance
  • Access to an extensive suite of wellbeing services and tools including a digital gym
  • Opportunities for learning and development
  • Discounted gym membership
  • Retail discount scheme
  • Hybrid working

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 7th August 2024

Interviews will take place throughout the recruitment campaign

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Reference: 53059502

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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