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Service Desk Analyst / 1st / 2nd Line IT Support

Posted 5 January by Itecco Limited Ended

IT Support Technician - 1st / 2nd Line - Service Desk Analyst - £29,000

Role: 1st / 2nd Line IT Support
Location: Guildford
Salary: £25,000 - £29,000 + 24 days holiday

Interviewing Immediately - Apply Now

A long-standing institution are looking for a new member to join their team of IT support analysts.

They're looking for a 1st / 2nd line IT support analyst with an all-rounded set of skills in Active Directory, Office365, and Exchange who is able to provide high quality remote, telephone, and deskside support.

The company allows plenty of room for growth into senior roles and allows contact with a wide range of the latest technologies. Along with a huge 24 days standard holiday plus bank holidays, there is an extensive pension scheme that offers a highly competitive rate.

Benefits: -

  • Fully funded certifications - MCSE, MCSA, CCNA etc.
  • Plenty of room for progression into a consultancy / managerial role
  • In-depth training scheme
  • 24 days holiday plus bank holidays
  • Extensive pension scheme

Main Responsibilities: -

  • 1st / 2nd Line IT Support
  • Helpdesk and Remote Support
  • Desktop and Software Support
  • Troubleshooting of Hardware Issues
  • Installing New Hardware and Software
  • Network Support
  • Server Administration

Essential Skills: -

  • Active Directory / Group Policy
  • Exchange / Office365
  • ITIL Framework Familiarity / Certification
  • Exchange Server 2010 / 2013
  • Excellent customer service experience
  • Routers, Switches, Firewalls
  • Experience with Ticketing Systems
  • Windows Server 2008 / 2012 / 2016

Desirable Experience: -

  • SharePoint
  • Azure
  • VMware
  • Citrix
  • SCCM

The client is looking to fill this opportunity immediately so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at gianni . prada @ itecco . co . uk

This role would be suitable for: IT Technician, Service Desk Analyst, Helpdesk Analyst, IT Support, IT Support Analyst, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, IT Field Engineer

Interviewing Immediately - Apply Now

Established in Didsbury, ITECCO has grown to become one of the UK's most successful and fastest growing IT recruitment companies in the UK.

Required skills

  • IT Support
  • 1st line
  • 2nd line
  • Systems Administrator
  • Service Desk Analyst
  • IT Engineer
  • IT Technician
  • IT Field Engineer
  • Helpdesk Analyst
  • IT Support Analyst
  • Remote IT Support
  • Internal IT Support

Reference: 34145288

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