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Service Desk Agent

Posted 12 April by iRecruit Partners Ltd Ended

***immediate interviews and immediate start***

Our client near to Twyford are looking for a 1st/2nd line support engineer to join the service desk.

Key tasks:

  • Ensuring calls from customers are logged and responded to within pre-set service levels. Entering relevent information in the call logging system.
  • Identify problem types and associated priorities
  • Verify information back to the customer on the call details
  • Troubleshoot to the best of ability and if necessary, progress calls to other departments or third parties for further investigation
  • To play an active role within the Service Desk team remaining flexible to support others during busy periods· Actively strive to improve technical ability by self-study, organised in-house training and attendance of external courses

Key Skills:

  • Windows Operating System
  • Desktop and Server knowledge
  • Active Directory
  • Exchange
  • Strong problem solving and troubleshooting skills
  • Strong communication skills, both verbal and written
  • Comfortable with working flexible hours

SERVICE DESK ANALYST / WINDOWS / 1ST LINE / 2ND LINE / ACTIVE DIRECTORY / SLA / SERVICE DESK / EXCHANGE /DESKTOP / SERVER

Required skills

  • Active Directory
  • Service Desk
  • Technical Ability
  • Troubleshooting
  • 2nd Line

Reference: 33660977

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