Service Desk Advisor - Glasgow

Posted 1 week ago by Vodafone

Salary: £19,000 plus £3,200 OTE bonus


Shift Pattern: 5 days from 7, between 07:00 and 19:00


Glasgow


Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.


Customers are at the heart of everything we do, and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.


And what’s it like to work here? We have built an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you. You can also expect opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.


Customer Operations at Vodafone


Do you love delivering great service? We’re passionate about exceeding expectations, always really committing to deliver the best possible service. Whether it’s on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products & services, people feel free to live their lives their way and that their journey with us is as simple as it can be.


About the role


Service Desk Advisor’s quickly and calmly identify the our customers' needs, and respond appropriately to the severity of the incident. They use their refined communication and interpersonal skills to ‘log and triage’ a range of incidents whilst managing customers’ expectations around resolution times.




Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a flexible, motivating and inclusive work environment in which talent is truly recognised, developed and rewarded. We believe that diversity plays a meaningful role in our success and we are committed to building a broad work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.




Please advise if you require any alterations or adjustments to support you through our recruitment process. If so please contact us on

Reference: 33865479

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