The following job is no longer available:
Service Desk Administrator

Service Desk Administrator

Posted 24 September by Hays Specialist Recruitment Limited
Easy Apply Ended

IT Administrator | Active Directory | Requests | Sandy | IT Admin

My client are a leader within the construction industry and they are currently recruiting for an IT Administrator to join their expanding team.

Key Responsibilities

  • Accountable for a high standard of customer service in-line with performance targets defined for the IT Service Desk.
  • Shift work will be required - 07:00-15:30, 08:30-16:30, and 9:30 18:00.
  • To create new starter accounts using Active Directory, Exchange, and other bespoke software.
  • If tickets have breached the service level agreement(SLA), use the agreed escalation procedures, and progress unresolved calls with the correct resolver groups.
  • To keep users informed of progress on incidents and change requests logged and update on the ITSM software (Support works) with the updates and/or next plan of action.
  • To ensure all incidents and requests are closed in agreement with the customer and that a satisfactory solution has been provided, in accordance with performance and targets to help maintain and enhance customer satisfaction.
  • To co-operate with their employer and follow health and safety advice and instructions.
  • To follow agreed procedures and processes to respond to issues and requests for assistance, by using appropriate tools and knowledge to help resolve the user's problem, in accordance with agreed targets and performance.

To be considered, apply online or contact Oliver on

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 36187966

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job