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Service Desk Administrator

Posted 8 March by Lidl Featured Ended

Our Head Office based Service Desk team is looking to recruit a pro-active and enthusiastic Administrator. This position offers first line support to the wider business giving you exposure to a variety of business areas and technical needs. If you are tech savvy and have great customer service skills this role will combine the two.

What will you do?

  • Receiving and logging calls on behalf of users
  • Routing calls to appropriate teams
  • Providing technical assistance to users
  • Controlling and monitoring IT systems
  • Pro-actively keeping customers updated
  • Providing onsite and remote Desk Support
  • Maintaining Service Level targets
  • Installation of software and hardware
  • Managing incidents, requests and problems
  • Assisting with End User training
  • Setting up accounts and completing the administration associated with this

What will you need?

  • A positive, proactive manner with excellent customer service skills and experience of following procedures and guidelines
  • Excellent verbal and written communication skills, along with good planning and organisational skills
  • Self-initiative and the drive to provide great customer service
  • An in-depth understanding of IT systems (servers, networks and printing devices)
  • A committed can-do attitude
  • Previous experience of providing first-line support
  • Able to work to tight deadlines in line with a Service Level Agreement environment
  • Strong analytical skills and the ability to work effectively on your own and in a team environment
  • Experience of using appropriate IT technology, methods, principles and equipment such as:
    • Lotus Notes
    • MAC
    • Win8/ Win10
    • Cisco Phone systems
    • Basic Networking knowledge
    • Active Directory
    • MS SharePoint

What do we offer?

  • 30 days holiday per annum (pro rata, including Bank Holidays)
  • A contributory pension scheme
  • 10% discount on all Lidl products, in all stores throughout the UK
  • Access to corporate discounts on a range of products and services (including holidays, home and garden products, leisure activities and more)
  • Initial training and on-going development from an experienced team member
  • Brilliant opportunities to take on more responsibility and long term career prospects

Ideally you will have 1-2 years’ Service Desk experience in an ITIL environment.

Reference: 34641302

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