Service Desk 1st Line Support

Posted 14 September by Talent HQ Limited
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Our goal is simple, to just find: the right talent for the right job.

  • Position: IPT Service Desk 1st Line Support
  • Location: Welwyn Garden City, Herts
  • Salary: £18,000 - £22,000p/a + Discretionary team bonus paid quarterly up to £1,500 - £2,000 OTE
  • Contract: Permanent

IPT Service Desk 1st Line Support:

  • Have you got experience working as a Service Desk Advisor?
  • Maybe you've worked on 1st Line Support previously?
  • Does working in a friendly, close-knit team and providing support to customers to ensure businesses are operational at all times interest you?
  • Do you have a willingness to learn? As our client provides training and guidance to support you.
  • Have you got excellent customer service skills and used to maintaining outstanding relationships with customers?
  • Do you have experience of IP Telephony?
  • Would you describe yourself as having excellent attention to detail?
  • Does a varied role interest you?
  • Have you previously provided telephone and email support to clients for IT and Telephony related issues?
  • Does working for a growing organisation and earning an additional quarterly bonus on top of you basic spark your interest?
  • Are you looking for a career and not just a job?

If you answer YES to the above, then this position could be the exciting career opportunity you're looking for as a 'Service Desk 1st Line Support'..


  • Providing telephone and email support to clients for IT and Telephony related issues
  • Logging all queries presented ensuring detailed and accurate
  • Maintaining a relationship with suppliers to ensure clients issues are resolved in a timely manner
  • Information Gathering to ensure you and other teams have enough information to solve problems
  • Task management in a fast paced environment
  • Experience of IP Telephony and ideally WLR and Broadband.
  • Strong customer service skills, with a welcoming and outgoing personality.
  • Excellent organisation skills with the ability to manage multiple tasks.
  • Experience in supporting business customers.
  • A strong eye for detail and methodical approach to work.
  • Can work well under pressure and without micro-management.
  • A willingness to thrive in a business and make your mark.

Do you have:-

  • Strong Customer Service skills
  • Excellent communication skills
  • Organisation skills with the ability to manage multiple tasks
  • A confident telephone manner
  • Good computer skills
  • Attention to detail
  • Can work well under pressure
  • An interest in Technology

Perks of the role:-

  • Generous bonus £1,500 - £2,000 OTE per year
  • Training and development opportunities
  • 37.5hr week Monday-Friday
  • Generous company pension scheme*
  • Employee discounts and savings*

*Available upon completion of probation.

About TalentHQ Recruitment Ltd

TalentHQ Ltd are an "Award Winning" recruitment consultancy which is headed up by a team of talented consultants.

Within our HQ we specialise in adding 'talent' within Temporary & Permanent positions across all Business Support roles from Junior to Senior Management.

We are proud to work with a leading number of blue-chip companies as well as smaller SMEs businesses throughout the UK.

Awards: FSB Hertfordshire - Best New Business - Winners 2014 & Most Inspiring New Business 2015.

Required skills

  • Helpdesk
  • Service Desk
  • Technical Support
  • 1st Line
  • IT

Reference: 33847995

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