Service Designer

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery across the organisation.

• Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy.
• Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications.
• Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured.
• Design services to meet business needs and align with the organisation's IT Service Strategy.
• Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components.
• Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability.
• Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions.
• Work closely with value stream leads, IT teams, and third-party vendors to define and document service requirements.
• Act as a key point of contact for service-related discussions during project planning and execution phases.
• Define and document service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs).
• Ensure full documentation and knowledge transfer to the Service Transition team for safe introduction of the designed service into production.
• Assess and mitigate risks associated with service designs, ensuring potential impacts on operations are identified and addressed.

• Experience in delivering Service Design for a global website in a complex, large enterprise environment.
• ITIL qualified (minimum v3) with a deep understanding of ITIL principles, practices, and processes.
• Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations setting.
• Experience with ServiceNow or other ITSM platforms.
• Experience with planning and managing work using Jira.
• Strong leadership capabilities with proven skills in collaboration, influencing, and leading.
• Familiarity with modern IT infrastructure, cloud technologies, and DevOps practices including CI/CD pipelines.
• Strong problem-solving skills with a focus on long-term strategic outcomes.
• Proven track record of designing and integrating services involving diverse tools, providers, processes, teams, and time zones in a multi-vendor environment.
• Excellent written and verbal communication skills to articulate complex concepts to various audiences.
• Flexibility in a rapidly changing environment, with the ability to work under pressure.
• Self-motivated and capable of working within project timelines and deadlines.

• Define and produce the Service Definition for the new Ecommerce Application by the end of month 1.
• Define the requirements for the CI/CD pipeline to support multi-vendor and multi-purpose (Dev & Ops) use by the end of month 3.
• Define and produce Service Definitions for the new global clinical platform and all underpinning applications by the end of month 6.

If you are a skilled Service Now Designer keen on leveraging your expertise within a dynamic environment, we encourage you to apply now! ```