TUI are going through a huge level of IT and business transformation at the moment. The Service Design and Transition Manager will own the end-to-end responsibility for design and introducing IT project changes from initial ideas through to IT Operations.
This will include being accountable for Service Design and Transition activities for a portfolio of IT services within the business. You will also define and be responsible for designing fit for purpose end-to-end service models, aligned to best practice (ITIL & SIAM)
As a Subject Matter Expert for the Service Transition Process, you will provide support and guidance to projects to achieve successful transition of services into Production. You will also build and maintain relationships with Project & Programme Managers, and Service Operations to influence their decisions regarding the approach to the implementation of new/changed services
What you will be doing
As the TUI Service Design and Transition Manager for the UK&I you will need to ensure that systems are designed to operable, recoverable, and maintainable by Service Operations; where appropriate, assessing the capabilities of delivery partners and service providers (support teams).
Working with the product owners, solution architects, business analysts and service level managers, you will not only be accountable for the upfront service design (service design package) but also to ensure all service management activities have been completed to ensure a smooth implementation into the live service.
Before and after “go live” you will work with the release management team to ensure the software defect position is made clear to stakeholders and warranty obligations of all parties are documented and managed to completion, to ensure service operations are comfortable accepting a service into support.
Where appropriate, you will be responsible for making sure the in service’ OPEX costs are taken into account within the overall project/solution cost and the estimated effort required to transition a services into support are actively monitored and delivered within budget.
What we are looking for
- Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders.
- Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support
- Experience in designing end-to-end service and support models.
- ITIL v3 certified
- Very strong ITIL Service Transition process knowledge and experience
- Bachelor’s degree required, preferably in Information Systems, Information Technology, Computer Science, Engineering, or Business Administration. Advanced degree preferred.
- Technology experience specifically within knowledge, change and release management.
- Experience within a multi-vendor team structure.
Working within TUI group
TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
It’s our people that make us number one
TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
How to apply
Please click on the link below, the application process consists of answering a few questions and uploading your CV.
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