Service Delivery Officer Frontline Temporary
This post is internal and open to employees of Renfrewshire Council only.
Based at Riverbrae School, 2 Middleton Road, Linwood.
You will manage the delivery of administrative and clerical support to a cluster of school establishments across Renfrewshire.
This role requires the post-holder to be pro-active, flexible and adaptable to manage service delivery across multiple locations. The post-holder will be based in one of the cluster schools however will be mobile across all establishments within their cluster, visiting them regularly to provide stakeholders and local managers with budget, HR and administration advice and support, along with managing the Team Leader to support school office staff based in those establishments.
You will also drive business improvement within your cluster and beyond where appropriate.
You will be supported in this role by a Team Leader for your cluster.
It is essential that you have experience of: delivering services in a regulatory and legislation-driven environment; successful budgetary management and control; developing and leading teams; and effective problem solving and issue resolution skills. An SVQ Level 3 in Business Administration (or equivalent) is also essential.
It is desirable that the successful candidate has experience of developing complex processes and procedures, experience of using the Council finance & purchasing systems, experience of managing structural change across multiple locations, knowledge of Renfrewshire Council’s corporate policies and practices and a track record of effective and consistent absence management.
You will be supported by an experienced management team, by knowledgeable peers in neighbouring clusters and by the dedicated staff working within the cluster. Training on specific systems e.g. Seemis, PECOS, E5 (to be replaced with Business World) will be provided as required.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit
Anticipated date for interview is week commencing 20 August 2018
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