Service Delivery Manager

Posted 13 October by Sanderson
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Service Delivery Manager

Stockport (remote working 3-4 days a week)

£50,000 + benefits

I am looking for a Service Delivery Manager for a Managed Service Provider based in Stockport. I am looking for someone who has worked closely with external customers and sales teams.

As the Service Delivery Manager you will be responsible for customer agreements and my clients service catalogue are being delivered at the operational level to meet agreed SLA targets. This includes taking an end-to-end view of the service lifecycle and proactivity in the continuous improvement of Service Delivery.

We are looking for someone who knows ITIL inside out and can champion of ITIL Support processes and implementation of this. You will be working closely with project manager and account managers alike to ensure customers are getting the service needed and products are being used to their full potential.

Experience working in a customer centric, fast paced environment would be very beneficial here. My client are very grown up and appreciate that many people need flexible working models. You will have the option of home working with travel up to a few times a week to their Stockport Office.

Please send your CV to for consideration.

Reference: 44357126

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