Our client, a long established and leading provider of technical solutions, due to rapid expansion are currently looking for an experienced, professional and enthusiastic ITIL Certified Service Delivery Manager to join their highly successful and supportive team.
Reporting to the Head of Services, you will be the single point of contact for all operational contracted services. Possessing strong communication skills with technical and commercial contract awareness and a service mind set.
Duties will also include:
Manage the primary service delivery relationship with the customer
Develop strategy with a view of continual service improvement
Define SLAs related to contracted services
Formally report against formal contractual SLAs
Be the main interface between the customer and the service desk teams
Ensure service enablement processes and accompanying documentation is completed.
Resolve any issues in a timely and professional manner
The successful candidate will have a proven record as an experienced ITIL SDM (ITIL V3 Practitioner level is required as a minimum) preferably operating for an SME managing service delivery into larger organisations and must be willing to "go the extra mile" on behalf of key customers. 5 years’ experience in an external facing service delivery role would be desirable.
In return, the company is offering an excellent salary and benefits including pension, laptop and phone, and fantastic opportunities for career development and progression.
- Service Delivery
- Service Desk
- ITIL Certified
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