Service Delivery Manager

Posted 5 April by Krome Technologies Easy Apply

The Company:

Krome Technologies is a young and dynamic IT consultancy providing end-to-end IT solutions and support across a variety of industry marketplaces. Our core focus is assisting our clients with achieving their business goals with the application of pertinent technology solutions.

We work with our clients as a trusted business partner, advising on how with appropriate technology advancements we can help achieve their current and projected business demands.

The Role:

A role has emerged for a Service Delivery Manager to join the team. Reporting to the Technical Director, the Service Delivery Manager is primarily in-place to be a conduit between the Sales & Technical teams.

The Service Deliver Manager is responsible for managing all Professional Service related communication and workflow as well as the individual workloads for the respective Technical team members.

As the Service Delivery Manager, you will be responsible for the following tasks:

  • Ticket management for Professional Services work and relevant pre-sales requests

  • Diary management & resource booking

  • Tracking of resource usage

  • Client Service Reviews

  • Regular upkeep of documentation

  • High level project planning & management for small-medium sized jobs

  • Non-Technical Line management for Tier 1, Tier 2 & Engineering Teams

Essential requirements:

  • At least 2 years of previous experience in a similar role

  • An interest and basic understanding of technology is preferable

  • High organizational skills

  • Great attention to detail

  • The ability to work well under pressure

  • The ability to communicate and build a rapport with internal and external colleagues, clients and stakeholders at all levels

This is a Monday to Friday role (9am - 6pm) based in Addlestone.

Required skills

  • Administrative Support
  • Scheduling
  • Service Delivery
  • Technical Skills
  • Organization Skills

Reference: 34832162

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