Service Delivery Manager

Posted 23 February by Parity Professionals Easy Apply

Service Delivery Manager

Dublin. 12 Months. Retail. £650-£700 P/D

Service Delivery Manager required in Dublin for an inital 12 Month contract. You will play a central role in ensuring the delivery of quality service to end clients. This is a hands on operational role as well as bringing best practice and strucutre.

Key requirements:

  • Service Design
  • Service Transition
  • Service Delivery
  • Service Level management
  • Partner / Vendor management
  • Documentation and standards
  • Change Control

Required skills and experience

  • At least 5 years' experience in Technology environment with at least 5 years' experience in a Technology Customer facing role.
  • Exceptional ability to motivate and influence key contacts and decision makers required.
  • Proven negotiation skills and ability to influence others at different levels.
  • Excellent communications skills coupled with a thorough knowledge of the business
  • Proven track record in striving for continuous improvement and driving efficiencies, whilst maintaining high levels of customer satisfaction.
  • Proven team player in working with one's peers to ensure that delivery of service is timely, efficient and of high quality.
  • Excellent verbal, written communication and presentation skills together with the ability to deliver customer presentation skills to board level.
  • Practical financial budget experience and a track record of management experience operating at a high level in the organisation.
  • Proven commercial awareness and a track record of working with vendors / partners.
  • Experience in creating a high performance culture through target setting, performance evaluation, and employee engagement.
  • Project Management capabilities with ability to plan, initiate, monitor and implement projects within a team.
  • Service Management capabilities in particular Service Level Management, Incident Management, Change Management and Asset Management, ITIL accreditation at minimum to Foundation level essential.
  • Experience with Oracle E-Business Suite Financials and Oracle Retail (desirable).
  • Monitor and report on software licensing usage.

For more information please apply now

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

Required skills

  • SLA
  • SDM

Reference: 34543821

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