Service Delivery Manager - Successful Security Business
Cardiff, Swansea, Newport and Pembroke
£27,500 Plus Benefits including Company Car or Car Allowance, Discounts at High Street Stores, 5.6 Weeks’ Holiday
If you are an exceptional customer service professional looking for your next challenge, this is a fantastic opportunity to support an international company’s ongoing success.
Offering pioneering security solutions across the globe, our client specialises in ensuring customers’ safety, protection and peace of mind. They are now looking for a Service Delivery Manager to facilitate the successful delivery of their services throughout Cardiff, Swansea, Newport and Pembroke.
Our client believes that their employees’ integrity, dedication and desire to serve are what makes their business an international success. As such, they recognise every act of heroism (big and small) and support employees’ growth and development.
As the Service Delivery Manager, you will effectively manage and co-ordinate staff and resources to support the successful delivery of security services throughout Cardiff, Swansea, Newport and Pembroke.
In this key role, you’ll ensure that customer SLAs and company standards are met by proactively managing staffing levels and ensuring that Protective Services Officers remain engaged in their roles.
Specifically, you will:
- Allocate resources in-line with statutory and company standards
- Ensure that all sites within your area are appropriately staffed
- Manage recruitment activities within your area
- Ensure that employees have the training they need to deliver a first-class service
- Carry out quality assurance checks and site audits
- Make sure that assignment instructions, site documentation and risk assessments are up-to-date
- Help to retain customers by maintaining excellent levels of service
To be considered, you will need:
- Customer service experience
- An SIA licence
- A good standard of IT skills, ideally including MS Office
Organised and calm under pressure, as the Service Delivery Manager, you’ll perform all tasks with integrity and a people-oriented approach. You must also be a concise communicator who can motivate and empower others.
Experience of working in security, portfolio management or risk management would be beneficial. Previous IOSH training/experience would also be an advantage, as would a full, clean driving licence.
The closing date for applications is the 7th July 2018.
To apply for the role of Service Delivery Manager, please apply via the button shown.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Service Delivery Manager, Operations Manager, Customer Service Manager, Security Operations Manager, Operations Supervisor, Site Operations Supervisor, Security Supervisor, Customer Service Team Leader, Customer Support Manager, Protective Services Manager.
Working hours: 37.5 hours per week
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