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Service Delivery Manager - Modern Slavery Victim Care Contract

Service Delivery Manager - Modern Slavery Victim Care Contract

Posted 17 September by Partnership Jobs
Fixed term contract until June 2025

One of the UK's most inspiring and best known faith-based organisations, The Salvation Army, is looking for a customer-focused Service Delivery Manager to ensure the smooth running of a vital new contract.

Key Responsibilities:

The Salvation Army has been appointed to the Government's new Modern Slavery Victim Care Contract to manage the support of adult victims of modern slavery in England and Wales. Through this new and extended contract, which runs for an initial five-year period, we and our specialist partners can build on expertise developed from helping more than 12,000 adult victims of modern slavery and human trafficking since July 2011.

Your challenge will be to provide strong leadership to our front-line teams and oversee empathetic, trauma informed service delivery to potential and confirmed victims of modern slavery referred to us for support. You'll also need to establish effective operational relationships with key front-line delivery partners that prioritises the needs of service users and actively seeks to embed The Slavery and Trafficking Survivor Care Standards across all areas of operational activity. Capturing, assessing and responding to service user feedback will be important too. And, when it comes to developing and implementing robust systems and processes, being accountable for the performance of front-line teams and providing guidance, advice, coaching and performance management, again, we'll count on you.

You will need:

• Significant experience at a similar level within a fast-paced environment supporting vulnerable service users

• A caring, non-judgemental attitude, a passion for working with vulnerable groups and delivering customer excellence and a willingness to go the extra mile

• An approach that results in continuous improvements both to yourself and to operational processes

• The ability to quickly develop strong, successful and collaborative working relationships with colleagues and other relevant stakeholders and communicate effectively in writing and verbally

• Analytical and critical thinking skills, a solutions-focussed approach and a proven ability to impact and influence performance and outcomes

• Excellent organisational skills, attention to detail, effective time management and the ability to prioritise work and respond to tight deadlines

• Strong IT skills, including proficiency using Microsoft Word, Excel, PowerPoint, Outlook and database systems

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan and an employee assistance programme.

We positively welcome candidates with lived experience and if you can demonstrate that you meet the minimum essential criteria you will be invited to an interview.

Appointment subject to satisfactory references, proof of right to work in the UK and an enhanced DBS Check will be required.

Closing date: 28th September 2020. We reserve the right to close this advert earlier should we feel we have received sufficient applications.

CVs will not be accepted.

Promoting equality in the workplace

Reference: 40896305

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