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Service Delivery Manager - East Sussex and Brighton

Posted 9 January by Your World Healthcare Ended

Service Delivery Manager - East Sussex and Brighton

My NHS Client is looking for an experienced Manager to provide high level management of all aspects of the service delivery within the OOH locality during specified periods to ensure achievement of KPIs and locality objectives within an efficient, safe and effective environment.

Provide leadership, training, continued development and assessment of operational staff.

Will also be required to deputise for the OOH Operations Manager as required.

Location: Woodingdean and locations throughout East Sussex and Brighton

Salary: Up to £25,887 per annum depending on knowledge and experience including on call allowance

Hours: 37.5 hours week across 5 days between Monday and Sunday

PLEASE NOTE: This role requires the working on call working


  • NHS pension scheme

  • 6.6 weeks holiday per annum (including Bank Holidays)

  • Discount voucher scheme

  • Learning and Development Opportunities



  • Deliver an efficient and effective service by actively supporting and supervising your team

  • Ensure all staff understands the vision and objectives of the company and locality by delivering clear lines of communication and checking understanding.

  • Responsible for the line management of Receptionists and Drivers including annual leave, absence and performance issues and development and training.

  • Ensure the identification, planning and implementation of service and individual training needs travelling to base sites as required.

  • Actively manage, support and coach receptionists and Drivers, particularly in order to improve quality and team work. To include being first point of contact for all queries.

  • Regularly communicate with GPLHC Service Delivery Managers to ensure joint working approach across the locality.

  • Complete induction training and DBS checks ensuring all mandatory needs are met and report back to HR.

  • Deliver clinical software training to newly employed clinicians.

    Quality Standards and Clinical Governance

  • Ensure that the locality works within the clinical governance structures to ensure the highest standards of patient care.

  • Ensure that all staff have the required employment checks in place before starting work.

  • Ensure that induction and mandatory training is completed and maintained in line with organisational KPIs.

  • Implement communication strategies to ensure the team are aware of and participate in shared learning.

  • Work with local providers to ensure continuity of care for all patients.

  • Ensure all policies and procedures are kept up to date and implemented throughout the locality.

  • Understand all locality contracts and service level agreements.

  • Produce, monitor and implement changes in a timely and appropriate manner from regular data, feedback and shift reports from on call activity to the management team as agreed.

  • Carry out risk assessments of all base sites and report back findings to Line Manager.


  • Awareness of local and service budgets and revenue.

  • Ensure a suitable level of understanding within the local team with regards to impact on budgets and revenue.

  • Assist the management team in identifying savings and increased revenue within the locality and help to implement appropriate changes.

    Planning Service Development and Performance Management

  • Meet operational obligations for all local commissioners as set out in local contracts or Service Level Agreements by working with despatch and GPLHC SDM to manage the workload across the locality.

  • Participate in regular performance reviews of OOH services.

  • Ensure that all staff are receiving appropriate support and development through the organisation’s PDR processes.

    Organisational Development

  • Create a culture based on shared values, mutual respect and the care and welfare of patients and staff.

  • Promote a learning environment, which exploits opportunities to develop innovative approaches to meeting specific needs.

  • Broaden knowledge of local and national guidance in relation to contracts including local STP’s.

  • Strive to build excellent working relationships with other employees and partners.

    Additional Duties

  • Comply with the company's Equality and Diversity Policy.

  • To lead and support continuous professional development plans for all locality staff.

  • Responsible for on call manager duties as agreed and take necessary action to maintain operational effectiveness and support all staff in resolving all issues whilst maintaining continuous communication with all bases and other services within the locality to ensure optimal service delivery and patient satisfaction.

  • Attend all appropriate local meetings to improve local know ledge and key working relationships when required.

  • Ensure all IT / telephony systems are fully functioning and liaise with support companies to r

Required skills

  • Governance
  • NHS
  • Performance Management
  • Service Delivery
  • Supervising

Reference: 34143722

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