Service Delivery Manager / Customer Success Manager - Leeds
A new opportunity for a Service Delivery Manager / Customer Success Manager has become available to join a successful and reputable IT Solutions provider based in Leeds.
This is a new role which has been created so that the Head of Service can focus more on the operations and strategic side of the business. Therefore this is a unique opportunity to be able to make this role your own, and bring in your Service Delivery, ITIL and customer service experience to ensure that exceptional customer service is delivered to their U.K wide client base.
This is a non-managerial role, so you won't be bogged down with line management duties which will free your time up to focus on ensure the business is able to offer the best service delivery experience possible.
You will be assigned to key clients and to oversee critical functions within the managed services department, drive internal governance and external reporting. This is a very customer facing role and as such you will need to be a brand ambassador and at times, the face of the company.
There isn't a huge amount of travel involved, the role will be based on site in Leeds, but with the nature of the position there will be occasions when you need to travel to a client site, and this may involve overnight stays. We really do need candidates to have a driving license, to be able to visit companies not next door to a trainline.
Ideally you'll have a strong understanding of ITIL best practice, a logical approach to troubleshooting and resolving problems and experience of working in a client facing role.
If you've got previous experience within an IT Solutions / MSP environment as a Service Delivery Manager / Customer Service Delivery Manager then you'd be perfect for this role.
If you don't have the above, but feel you could do this role, then I'd still like to hear from you.
For further details and to apply, please send your CV to jon.brass @ circlerecruitment .com
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- Service Delivery Manager / Customer Success Manager - Leeds
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